Telecaller Vacancy in East Singhubhum, East Singhbhum, Jharkhand

Telecaller Job in East Singhbhum, Jharkhand | School Vacancy

Job Overview

The role of Telecaller at Hemkund Public School involves managing parent and stakeholder communication with professionalism and clarity. This position plays a key part in maintaining trust and transparency between the school and the community. The Telecaller ensures that all calls are logged, tracked, and followed up as needed to support school operations.

The Telecaller Job in East Singhbhum requires handling both inbound and outbound calls efficiently. Responsibilities include responding to parent inquiries, coordinating with staff, and updating records in a timely manner. The role is designed to support leadership in decision-making by providing accurate communication updates.

Day-to-Day Duties

Handle incoming calls from parents, guardians, and visitors with courtesy and professionalism. Ensure every query is addressed or directed to the appropriate department without delay. Maintain a calm and helpful tone, especially during peak inquiry times.

Make outbound calls to parents for follow-ups on student attendance, fee reminders, and event notifications. Verify information and update the school’s database with the latest details. Ensure all calls are documented in the school’s communication log for future reference.

Coordinate with the administrative team to relay urgent messages to teachers or coordinators. Assist in scheduling appointments between parents and school leadership when required. Keep the school’s communication systems updated to avoid misinformation.

Prepare daily call reports summarizing key points and action items. Share these reports with the school management for review and decision-making. Ensure confidentiality of all student and parent information shared during calls.

Required Qualifications

Applicants must be post graduates from a recognized university with at least 2 years of relevant experience. Fluency in Hindi and English is essential, along with strong communication skills in local dialects if possible. Prior experience in school administration, customer service, or telecalling is preferred.

Familiarity with basic computer operations and CRM tools is an added advantage. The ability to work under pressure and manage multiple calls simultaneously is required. Knowledge of local culture and community dynamics in East Singhbhum is beneficial.

Learning and Development

The Telecaller Position in East Singhbhum, Jharkhand offers opportunities to grow into roles like administrative coordinator or parent liaison officer. Regular training sessions on communication skills and school policies will be provided to enhance performance. Employees are encouraged to participate in professional development programs organized by the school.

Hemkund Public School supports career advancement for dedicated staff. Performance-based incentives and leadership training may be available for those showing consistent growth. The school values long-term commitment and offers mentorship to help employees reach their goals.

What You Get

The Telecaller Vacancy in East Singhbhum offers a salary ranging from Rs.20,000 to Rs.40,000 per month based on experience and performance. In addition to a competitive pay structure, the role includes benefits like health insurance and paid leave. Staff welfare programs and festive bonuses are also part of the package.

Working at Hemkund Public School provides a stable and supportive environment. The school promotes work-life balance and recognizes the contributions of its administrative team. Employees enjoy a professional setting with opportunities to contribute to educational leadership in the region.

Telecaller Job in East Singhbhum